Product FAQ
Product FAQ

Product FAQ

Q:How do you install your machine?

A:Generally,an engineer will be sent to your factory to help install and adjust the machine.We also have paper installation instructions and videos to teach you until you use it properly.

Q:What about warranty period?

A:All of our products are covered by a one-year warranty period, during which replacement of parts is free of charge. We offer lifetime technical support and other assistance.

Q:What countries do you export your products to?

A:Our products are sold to all over the world and have received relevant certifications.

Q:How do we get after-sales service from the machine?

A:We will provide technical support for installation, operation and maintenance, etc. We can also arrange technical engineers to visit the site for maintenance.

Q:Can your machine guarantee the ovalness to make the pipe?

A:Yes, our machine parts use the top CNC system from Taiwan to make the parts with high precision. We guarantee 100 % ovalness of the tube will be made. We also test the machine before delivery.

Q:How many tons does the normal machine produce per month?

A:Our machines are based on the model, in case, one machine can produce 70 tons per month.

Q:How long does it take to replace the rollers on the machine?

A:If one worker changes the rollers, it takes about 3 hours to change them, but sometimes it depends on whether the worker has enough familiarity to decide.

Q:How many workers are needed to operate the machine?

A:One worker can operate two machines at the same time if the workers know how to operate the machine.

Q:When will your company deliver?

A:Our delivery period is within 45 days, depending on your quantities.

Q:What payment methods can you accept?

A:We can accept payment by wire transfer (40 % deposit, 60 % before shipment), payment by bill of lading or sight letter of credit

Q:Can you print company name or logo on the products?

A:Yes, we can print your logo or company name on the product by stamping or coating.

Q:What are the advantages of the machines?

A:Current position we have first class suppliers. Like Siemens motor, Zhujiang gearbox, Dongfeng auto parts on the machine.

Q:What products does your company produce?

A:Our products include stainless steel tube making machine, polishing machine, embossing machine, slitting machine and roll forming machine.We also have rich experience in this area.